Tenant FAQs

Your TAR Lease states that rent is due and payable on the 1st of each month and is late and delinquent if not paid by the 4th day. If the 3rd falls on a weekend or holiday, rent still must be received in our office by midnight on the 3rd. The late fees are an initial fee of $30.00 and $10.00 per day until the balance is paid in full. See your lease for more information. All payments are collected electronically through our website.

No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

Yes, you can pay your rent through our website. You will receive a digital receipt with your payment.

Non-emergency repair requests must be submitted in writing to our office. We will acknowledge receipt of the request and begin working on the request. This includes getting bids and getting owner approval. The landlord is not obligated to complete a repair on a day other than a business day unless required to do so by the Texas Property Code. For emergencies (see Texas Property Code for these), call the emergency line at 915-252-7943 and our answering service will assist you as soon as possible. According to the TAR lease agreement an emergency is something related to the condition of the Property that materially affects the physical health or safety of an ordinary tenant, ordinarily, a repair to the heating and air conditioning system is not an emergency. Do not use the emergency number to report non-emergency repairs. If it is after 5:00 pm and before 9:30 am and the call is not an emergency, you will be charged $50 for the call.

Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you will be billed for a service call if you miss an appointment with one of our maintenance contractors.

Only if the landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Texas Property Code, the tenant may be entitled to exercise remedies under the Texas Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Texas Property Code will cause Tenants to be in default of the lease agreement and tenants can be evicted for wrongfully holding rent.

There are a number of reasons why property managers or maintenance staff may need to enter your home, and it could be very inconvenient for you if you always have to be home and available when these circumstances arise. According to your TAR lease the Landlord or anyone authorized by Landlord will attempt to first contact the Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. Additionally, Landlord or anyone authorized by Landlord may peacefully enter the Property at reasonable times without first attempting to contact Tenant and without notice to: (1) survey or review the Property's condition and take photographs to document the condition; (2) make emergency repairs; (3) exercise a contractual or statutory lien; (4) leave written notices; or (5) seize nonexempt property if Tenant is in default.

It is required to carry renters insurance and it is strongly recommended that you do. Please check the internet for insurance quotes. You will be charged for a minimum Tenant Insurance policy to cover only the property, if you do not supply your own policy.

You need to visit the nearest US Post Office to obtain keys. We do not accept keys or give out keys for the US Postal Service.

We have a duplicate set of keys available in the office. We will only release keys during normal business hours to persons listed on the lease and identification is required. You will need to bring us back the keys to the office or we will rekey the property and charge you for the rekey costs. We will not bring the key to you or release keys after office hours.

Unless otherwise stated in your lease it is your responsibility to take care of the yard maintenance, which includes watering on a regular basis. This also includes removal of weeds.

Per your lease, your guests can stay for 14 days. If you wish to have a guest stay for longer than 14 days, you must have approval from the office.

You may be able to have a roommate, but first they have to be approved through the office. We must know who is occupying the property.

Typically the answer is no. However, we are happy to contact the owner for approval. If they do approve it, we will require the pet addendum to be completed as well as the security deposit to be received prior to the pet going into the home.

Requests to paint the walls a different color must be in writing and requires the owner's consent. Also, you will need to let us know which wall or rooms and we will require an additional deposit which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.

NO! You cannot change the locks yourself. Re-keying the property without our permission is a serious lease violation and against the law in Texas. Texas Law specifically forbids the tenants from locking out the landlord and the Courts & Judges are not sympathetic to tenants, who lock out the landlord. All notices or requests by Tenant for rekeying, changing, installing, repairing, or replacing security devices must be in writing.

It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the terms of your lease agreement, please contact the office to discuss the situation as soon as possible. We do allow subletting under any circumstances without our consent. All applicants will be repaired to qualify according to our normal standards and there may be a fee associated with subletting provided it is our consent.

No, unless you fall under the TAR lease clause for Early Termination. See your lease for details.

Yes. If you do not answer our attempt at renewal of the lease your lease automatically renews on a month to month basis at the higher rate posted in the lease.

Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to the end of the lease term. So if you are planning to move out by June, then you need to provide written notice to our office by May 31st. We do not prorate the last month of your lease. You will need to pay the entire month's rent in full no matter how many days you may or may not stay in the property. You must return all keys and garage openers to our office during regular business hours to surrender the property.

It depends on your lease if the rent automatically goes up. The property owner may choose to increase the rent.

We will mail you an Itemized Statement of Security Deposit and balance of your proceeds to the Forwarding Address you leave with our office. If you do not leave a forwarding address, then we will mail it to you at the rental address. This will happen 30 days after you move out.

No. The pet deposit is non-refundable.